How to Raise a Complaint

Last updated: October 2026

Everyone who reaches out to Sliversunn Walk-In Tubs should be treated fairly and honestly. If something went wrong, we want to know. This page shows how to raise a concern and what to expect after. It is a general template and not legal advice.

What You Can Tell Us

You can write to us about:

• Your experience when you called or messaged Sliversunn Walk-In Tubs
• How your personal information was handled
• Anything on this site that seems unclear or wrong
• How a provider we connected you with behaved

If the Problem Is a Provider

Providers in our network are independent businesses. Each one answers for its own estimates, prices, products, warranties, and customer service. If you have a problem with work in your home, start by raising it with the provider. Keep a written record as you go.

Please tell us too. Feedback helps keep our network honest, and providers who often fall short may be removed. Know this up front: Sliversunn Walk-In Tubs cannot settle contract disputes, handle warranty claims, refund a provider's work, or act for a provider.

How to Reach Us

Email contact@sliversunn.skin and include:

• Your name and a way to reach you
• The date you contacted us or the provider
• The number you called or the form you used, if you recall
• The provider's name, if you know it
• What happened and what you would like us to do

After You Write

We will confirm by email that we got your complaint, usually within a few business days. Then we will look into it. That may include contacting the provider. After that, we will reply with what we found and any steps we plan to take.

If You Still Feel Unheard

If our answer does not settle things, reply and ask us to take another look. You can also ask your state attorney general, a state consumer protection office, or the local Better Business Bureau for help. For licensed contractors, your state contractor licensing board may also be able to help.

Contact

Email: contact@sliversunn.skin